Call us directly — we handle the rest
You do not need to call a third party, sit on hold, or figure out which program you qualify for before you can make an appointment. Call Florida Hearing Matters at (954) 999-5495 with your insurance information and we will verify your coverage, schedule you through the right portal, and tell you what to expect to pay before you come in.
That is true for every plan — federal, Medicare Advantage, private insurance, or no insurance at all.
Blue Cross Blue Shield Federal — FEHB & PSHB
Florida Hearing Matters is in network with the Blue Cross and Blue Shield Federal Employee Program, and we are also a TruHearing provider. If you are a federal employee, postal employee, annuitant, or covered family member, you have hearing benefits you can use here.
There are two different things patients get told about, and confusing them is where people lose money:
- Your plan’s hearing aid allowance — real insurance coverage under FEHB or PSHB, with a dollar limit and a mandatory prior approval.
- TruHearing / Blue365 — a discount program available to Blue Cross and Blue Shield members that provides reduced pricing on hearing aids and a capped exam fee. This is a discount program, not insurance.
You do not have to work out which one applies to you. Call us, tell us what plan you have, and we will figure out which route gets you the most benefit and set up the appointment accordingly.
What your plan pays toward hearing aids
For 2026, Service Benefit Plan Standard Option and Basic Option cover hearing aids for adults age 22 and over up to $2,500 every 5 calendar years. Dispensing fees, fittings, batteries, and repair services all count toward that limit, and you pay any amount over the allowance. The same figures apply under both FEHB and PSHB.
Plan terms change from year to year. Rather than guessing from a brochure, call us with your plan information — verifying benefits is something we do every day, and we would rather tell you the real number up front.
FEP Blue Focus is different
FEP Blue Focus does not cover hearing aids or hearing aid exams. The allowance above applies to Standard Option and Basic Option only. If you are on Blue Focus, call us at (954) 999-5495 before you book and we will be straight with you about what a visit will cost and what your options are.
Prior approval — we handle this for you
FEP requires prior approval before hearing aids are purchased using the hearing aid benefit. Hearing aids bought without prior approval are not covered, and there is no fixing it afterward. Over-the-counter hearing aids, enhancement devices, and accessories are excluded from the benefit entirely.
This is exactly the kind of thing that goes wrong when a patient is left to coordinate it alone. Our office confirms your coverage and handles the prior approval paperwork using the audiometric documentation from your evaluation. You will not be chasing forms or wondering whether something was submitted.
Considering an over-the-counter device instead? Read our honest guide to over-the-counter hearing aids first — it would be a shame to spend money out of pocket that your benefit could have covered.
Wellcare Spendables® Card
Florida Hearing Matters accepts the Wellcare Spendables card through CareCredit. If you are on a Wellcare Medicare Advantage plan and your plan includes a Spendables card, you can use it toward eligible out-of-pocket hearing expenses at our office.
The Spendables card is a preloaded card that, starting in 2026, carries a monthly dollar amount Wellcare members can spend on eligible vision, dental, and hearing expenses. Nothing special is required on your end — bring the card to your appointment and we process it like any other payment. Your available balance and what counts as an eligible expense are set by Wellcare, so check your plan materials if you want to confirm your balance before you come in.
UnitedHealthcare Hearing
Florida Hearing Matters is a UnitedHealthcare Hearing network provider. If you have a UnitedHealthcare plan with a hearing benefit, you can use it here, at network pricing, without being routed to a retail chain.
UnitedHealthcare Hearing benefits vary considerably depending on whether you are on a Medicare Advantage plan, an employer plan, or an individual plan — some cover a set dollar amount, others provide discounted pricing on specific hearing aid models. Call us at (954) 999-5495 with your member ID and we will verify what your particular plan includes before you come in.
More about UnitedHealthcare hearing benefits →
AARP® Hearing Solutions™
AARP members can use their hearing benefit at our office. AARP Hearing Solutions is administered by UnitedHealthcare Hearing, and because we are a network provider, AARP members are covered here.
AARP Hearing Solutions is a discount program, not insurance
This is the same distinction as TruHearing above. AARP Hearing Solutions gives members no-cost professional services and member pricing on hearing aids — it is not insurance and does not pay a claim. You do not need insurance to use it, only an AARP membership.
More about AARP Hearing Solutions →
Medicare Advantage & Other Plans
Many Medicare Advantage plans include a real hearing aid benefit — sometimes a substantial one — and the terms vary enormously from plan to plan. Original Medicare (Parts A and B) does not cover hearing aids or routine hearing exams.
Rather than trying to decode your plan documents, call us at (954) 999-5495 with your insurance card in hand. We verify benefits before your visit so you know what to expect, and we will tell you honestly if a plan does not cover what you were hoping it would.
Paying the Balance
Benefits rarely cover everything. For the remainder, we accept CareCredit, a healthcare credit card that lets you pay over time instead of all at once — including interest-free options on qualifying purchases. Hearing aids and professional fitting services are also generally HSA and FSA eligible.
Apply for CareCredit
Applications take about two minutes with an immediate decision, and seeing whether you prequalify will not affect your credit score.
Which option makes sense depends on your situation, and we go over the details with you in the office. Call (954) 999-5495 if you would like to talk it through before your visit.
See all payment and financing options →
What Your Visit Looks Like Here
Using a benefit should not mean settling for a rushed appointment. What you get at Florida Hearing Matters is the same regardless of how you pay:
- A complete diagnostic evaluation in our sound-treated booth — pure-tone audiometry, speech-in-noise testing, and tympanometry, not a quick screening. See what testing involves.
- Real-Ear Measurement on every fitting. This is the verification step that confirms a hearing aid is actually delivering the prescribed amplification inside your ear canal. It is one of the best predictors of whether hearing aids work in real life, and many offices skip it. More on fitting.
- Time with the audiologist. Dr. Rossetti has practiced audiology since 2005 and founded this practice in 2013. You see her, not a rotating sales staff.
- Follow-up care and programming as your hearing and your listening environments change.
Frequently Asked Questions
Yes. Florida Hearing Matters is a TruHearing provider in Fort Lauderdale, Florida. Call our office directly at (954) 999-5495 — we will verify your benefit and schedule the appointment for you through our provider portal, so you do not have to arrange it yourself.
Yes. Florida Hearing Matters is a UnitedHealthcare Hearing network provider in Fort Lauderdale, Florida. What your plan covers depends on whether you have Medicare Advantage, an employer plan, or an individual plan, so call us at (954) 999-5495 with your member ID and we will verify your specific benefit before your visit.
Yes. AARP Hearing Solutions is administered by UnitedHealthcare Hearing, and Florida Hearing Matters is a network provider, so AARP members can use their benefit at our office. Note that AARP Hearing Solutions is a discount program rather than insurance — it provides no-cost professional services and member pricing on hearing aids, not a claim payment. You need an AARP membership, not a particular insurance plan.
Yes. Florida Hearing Matters is in network with the Blue Cross and Blue Shield Federal Employee Program, covering both FEHB and PSHB members. Call us at (954) 999-5495 with your plan information and we will verify your specific benefit before your visit.
Yes. Florida Hearing Matters accepts the Wellcare Spendables card through CareCredit. Bring the card to your appointment and we process it at checkout. Your available balance and eligible expenses are determined by Wellcare, not by our office.
Call our office at (954) 999-5495. Whatever plan you have, we would rather you come to us directly than to a third party. We will verify your coverage, schedule you through the correct portal, and tell you what to expect to pay before you arrive.
Yes, if you are using an FEP hearing aid benefit. FEP requires prior approval before hearing aids are purchased, and hearing aids bought without it are not covered. Our office confirms your coverage and handles the prior approval paperwork using the audiometric documentation from your evaluation, so this is not something you need to manage yourself.
For 2026, Service Benefit Plan Standard and Basic Options cover hearing aids for adults age 22 and over up to $2,500 every 5 calendar years. Dispensing fees, fittings, batteries, and repair services count toward that limit. FEP Blue Focus does not cover hearing aids. Plan terms change year to year, so call us and we will verify your actual allowance.
We accept CareCredit, a healthcare credit card that lets you pay over time instead of all at once, including interest-free options on qualifying purchases. Applications take about two minutes with an immediate decision, and you can apply at carecredit.com/go/932CCS. Hearing aids and professional fitting services are also generally HSA and FSA eligible. Which option makes sense depends on your situation, so we go over the details with you in the office.
We are at 4800 NE 20th Terrace, Suite 301, in the MedPlex Building C, Fort Lauderdale, FL 33308 — convenient to Oakland Park, Wilton Manors, Pompano Beach, and Lauderdale-by-the-Sea. Hours are Monday through Thursday, 9:00–12:30 and 1:00–4:00, and Friday 9:00–2:00. Directions and parking.
Please note: Florida Hearing Matters, LLC is an independent audiology practice. We are not affiliated with, endorsed by, or an agent of the Blue Cross and Blue Shield Association, Blue365, TruHearing, Wellcare, Centene, CareCredit, Synchrony Bank, UnitedHealthcare, AARP, the U.S. Office of Personnel Management, or the U.S. Postal Service. TruHearing is a registered trademark of TruHearing, Inc.; Wellcare and Wellcare Spendables are registered trademarks of Centene Corporation; CareCredit is a registered trademark of Synchrony Bank; UnitedHealthcare is a registered trademark of UnitedHealth Group Incorporated; AARP is a registered trademark of AARP, Inc. AARP Hearing Solutions is administered by UnitedHealthcare Hearing and is a discount program, not insurance or a managed care product. Benefit details, allowances, and eligibility described on this page are provided for general information, may change, and vary by plan and plan year. Your plan documents and your plan administrator are the authoritative source for your coverage. Network participation is current as of publication and is subject to change — please call us to confirm.