Privacy Policy

Florida Hearing Matters is committed to protecting the privacy and security of every patient’s personal and medical information. This page describes how we collect, use, store, and protect your information across both our clinical practice and our website. The Notice of Privacy Practices required under HIPAA is provided separately at your first visit (and is available on request).

Last updated: 2026.

Information We Collect

At our clinic

When you receive care at Florida Hearing Matters, we collect information necessary to provide that care: your name, contact information, demographics, insurance details, medical history, hearing test results, treatment notes, and any communications related to your care. This is Protected Health Information (PHI) under HIPAA and is handled in strict compliance with all applicable federal and state laws.

On our website

When you use our website, we may collect:

• Information you provide directly (name, email, phone, message text on contact or feedback forms)
• Basic technical information (browser type, approximate location based on IP, pages visited) for understanding how the site is used
• Cookies for essential site functionality (we do not use advertising or tracking cookies)

How We Use Your Information

We use your information for:

• Providing your care — clinical documentation, follow-up communication, hearing aid programming records
• Insurance verification and billing — only with your authorization
• Office operations — scheduling, reminders, internal quality improvement
• Communication you opt into — newsletters, appointment reminders, follow-up surveys
• Legal compliance — as required by HIPAA, state law, or court order

We do not sell, rent, or trade your personal information to any third party. We do not use your information for advertising. Period.

Notice of Privacy Practices (HIPAA)

As a covered healthcare entity under HIPAA, Florida Hearing Matters maintains a formal Notice of Privacy Practices that describes in detail how Protected Health Information is used and disclosed, your rights regarding your health information, and our legal obligations. You will receive a copy of the Notice of Privacy Practices at your first visit, and you can request a copy at any time by contacting our office.

Your Rights

Under HIPAA and Florida law, you have the right to:

• Inspect and obtain a copy of your medical record
• Request corrections to inaccurate information in your record
• Receive an accounting of certain disclosures of your health information
• Request restrictions on how we use or disclose your information
• Request confidential communications (e.g., we contact you only at a specific phone number)
• File a complaint with our office or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated

Website-Specific Privacy

Email and forms

Information you submit through the contact form or feedback form is sent to a HIPAA-compliant inbox. We use this information solely to respond to your inquiry. The feedback form on our website is intended for general feedback only — please don’t include specific medical details. For private medical questions, please call us at (954) 999-5495.

Cookies

Our website uses minimal cookies necessary for basic site functionality. We do not use advertising cookies, tracking pixels, or third-party analytics that collect personal information. If we add analytics in the future, it will be a HIPAA-compliant solution that does not transmit personal data.

Third-party widgets

Some pages of our site include embedded widgets from third parties (for example, our Google Reviews widget or our online scheduler). These widgets are governed by their respective providers’ privacy policies. We choose vendors carefully and prefer those that minimize data collection.

Children

Our website is intended for adults. We do not knowingly collect information from children under 13. Pediatric patients receiving care at our office are subject to the same privacy protections as adult patients, with additional protections under federal law.

Changes to This Policy

We may update this privacy policy from time to time. The most current version is always available at this page, with the “Last updated” date at the top.

Contact Us

Questions about this policy or our privacy practices? Contact our office: